Service Manager – Material Handling

Peel Technical are working alongside a leading provider of fork lifts, intralogistics and material handling products to help in their search for a new Service Manager to cover the East Midlands region. Reporting to the UK head of service, you will be responsible for the quality of service support offered to customers, managed by building strong customer relationships, regular customer visits and direct feedback from a team of service engineers.

Responsibilities 

• To regularly meet with internal and external customers to ensure satisfaction of service is attained and effective working relationships are developed and maintained
• To liaise with the UK Customer Service Manager and Service Controllers on customer issues and to work together to resolve these in a timely manner
• To supervise members of staff within their own area of responsibility including performance management (i.e. appraisal and disciplinary issues) and training and development
• To provide advice and support to the Sales Team for prospective and existing customers
• To regularly meet with Field Service Engineers to establish customer feedback and whether any action needs to be taken to improve the customer service and quality offered to customers
• To plan, organise and coordinate the field service activity making appropriate adjustments according to priority
• To write proposals to the UK Service and Operations Director and UK Customer Service Manager with recommendations on how customer service could be improved
• Responsible for the implementation of and reporting to Management and own team of any Management KPI’s that may be required
• To attend relevant operational management meetings and to report on regional customer service as and when required

What they’re looking for 

• Service management / controller / team leader experience
• Excellent written and oral communication skills
• The ability to plan, organise, prioritise job responsibilities
• The ability to work independently and in a team environment
• Previous experience of building and developing strong customer relationships
• Commercial mindset
• Professional appearance
• Previous experience of SAP Systems
• Valid driving license